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michellejlamont.com manifestation coach logo

Privacy Policy

Effective Date: September 22, 2024

Michelle J. Lamont and Manifesting Miracles LLC (“we,” “us,” “our,” or “Coach”) respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you access or use our website www.michellejlamont.com (the “Site”), Thinkific platform (manifestingmiracles.thinkific.com), online courses, memberships, live sessions, coaching services, retreats, community forums, or any related offerings (collectively, the “Services”).

By using the Services, you consent to the practices described in this Policy. If you do not agree, please do not use the Services.

1. Information We Collect We collect the following types of information:

  • Personal Information You Provide: Name, email address, phone number (if provided), billing/shipping details (for in-person events), payment information (processed securely by third parties—we do not store full credit card details), any disclosures you make during coaching (e.g., health/medical conditions for in-person participation), and other details you submit via forms, emails, or sessions.
  • Automatically Collected Information: IP address, browser type, device information, operating system, referring URLs, pages viewed, time/date of access, and usage patterns (via cookies, analytics tools, and Thinkific).
  • From Third Parties: Data from Thinkific (e.g., enrollment activity), payment processors (e.g., Stripe/PayPal), email providers (e.g., for marketing), and analytics services (e.g., Google Analytics).

2. How We Use Your Information We use your information to:

  • Process enrollments, payments, and provide access to Services (e.g., course content, community, live sessions).
  • Communicate program updates, reminders, newsletters, or promotional offers (with opt-out options).
  • Deliver personalized coaching or support (including any follow-up).
  • Improve Services, analyze usage trends, and prevent fraud/abuse.
  • Comply with legal obligations, resolve disputes, or enforce our Terms of Service.
  • For in-person events: Manage logistics, safety, and venue requirements (e.g., health disclosures).

3. Sharing Your Information We do not sell your personal information. We may share it with:

  • Service providers (e.g., Thinkific for delivery/community/payments, Calendly & Zoom for sessions, email tools like Mailchimp, analytics providers). These parties are contractually obligated to protect your data.
  • Payment processors (they handle transactions securely).
  • Legal authorities if required by law, subpoena, or to protect rights/safety.
  • In the event of a business transfer (e.g., merger/acquisition).

4. Cookies and Tracking Technologies We use cookies, pixels, and similar technologies for functionality (e.g., login/session), performance (analytics), and marketing (targeted ads). Types include essential (required for site function), analytics (e.g., Google Analytics), and advertising cookies.

You can manage preferences via browser settings or our cookie banner (where applicable). For more details, see our Cookie Policy: We use cookies for site functionality, analytics, and personalized experience (via Thinkific, Google, etc.). Manage them in your browser settings. Continued use means you accept this. Full details in our Privacy Policy. Note: Disabling cookies may limit site functionality.

5. International Data Transfers The Services are hosted in the United States (primarily via Thinkific servers). If you are located outside the US (including in the EU/EEA), your data may be transferred to and processed in the US. We use appropriate safeguards (e.g., Standard Contractual Clauses where required) to protect international transfers in compliance with applicable laws like GDPR.

6. Your Rights and Choices You have rights regarding your personal data, subject to applicable laws:

  • Access, correct, update, or delete your information.
  • Opt out of marketing emails (via unsubscribe link or by emailing us).
  • California residents (CCPA/CPRA): Right to know what data we collect/share/sell (we do not sell data), opt out of sales (none occur), and non-discrimination for exercising rights.
  • EU/EEA residents (GDPR): Additional rights including data portability, restriction of processing, and objection to processing.

To exercise rights, email info@michellejlamont.com. We respond within 30–45 days (or as required by law). We may verify identity before processing requests.

7. Data Security We implement reasonable administrative, technical, and physical safeguards to protect your data (e.g., encryption for transmissions, secure hosting via Thinkific). However, no system is completely secure—use strong passwords and report suspicious activity.

8. Data Retention We retain personal data as long as necessary to provide Services, fulfill legal obligations, resolve disputes, or enforce agreements (e.g., financial records for 7 years; account data while active + reasonable period after). Upon request, we delete data where legally required.

9. Children’s Privacy The Services are not directed to children under 18 (or 16 in some jurisdictions). We do not knowingly collect data from children. If we learn we have collected such data, we will delete it promptly. Contact us if you believe a child has provided information.

10. Changes to This Policy We may update this Policy from time to time. Changes will be posted on the Site with an updated effective date. For material changes, we may provide notice via email or prominent Site notice. Continued use after changes constitutes acceptance.

11. Contact Us For questions, rights requests, or concerns, email info@michellejlamont.com or write to: Michelle J. Lamont

Thank you for trusting us with your information. For more details on third-party practices (e.g., Thinkific), review their privacy policy at thinkific.com/privacy-policy.